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1. dekkere
   Member

   Hi all,

   I configured my email in the email tab of the Admin Settings menu, but every time I've tried to send an email through the 'Contact Us' form I got an error msg "Unable to process your request. Please retry shortly." I already make sure that the email address that is in the "From E-mail / Support E-mail:" field is right and I didn't change anything else in the email settings(it's still using the PHP mailer function) but the error message continues to appear.

   Any idea what's going on? Do I need to change any other configuration to make it work?

   Thanks,

   Esther.

   Posted 3 years ago #

2. onesign
   Key Master

   Hi,

   Make sure that php mail function works for you.
   You can test it with this php code.

   
<?php
$mail = mail('email@example.com', 'My Subject', 'My message');
if($mail) {
echo 'Mail is working';
} else {
echo 'Mail is not working';
}
?>


   Posted 3 years ago #

3. dekkere
   Member

   Really, it's not working....I've got this error:
   Warning: mail() [function.mail]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\Program Files\Apache Software Foundation\Apache2.2\htdocs\kb\admin\testEmail.php on line 2
   Mail is not working

   I'm trying to google it.

   Thanks!

   Posted 3 years ago #

4. dekkere
   Member

   So, I configured php.ini file and the code above worked fine, but through the Contact Us form is not working, shows the same error msg "Something goes wrong. We are unable to process your request. Please retry shortly."
   What should it be now?

   Posted 3 years ago #

5. onesign
   Key Master

   What id your KBP version?
   If 2.0 try to search on sourceforge forum
   http://sourceforge.net/forum/?group_id=144153

   Posted 3 years ago #

6. dekkere
   Member

   The KB version I'm using is 2.0.1.
   There's no topic about mail problems in the forum above.

   Posted 3 years ago #

7. onesign
   Key Master

   In Knowledgebase->Settings
   try to set Support Mailer: KBMailer

   Posted 3 years ago #

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