How Can I Route a Question Based on the Subject?

QUESTION:

Is it possible to specify who receives 'Ask a Question' questions based on the question type?

ANSWER:

Yes, you do this by assigning a supervisor for the subject.

To assign a supervisor

• Log in as a admin user
• Click on Tools menu
• Choose the Lists tab
• Click on Feedback Subjects
• Edit your feedback subject (or add a new one)
• Click on the Supervisor folder icon to add new supervisor
• This brings up a list of users to select from
• If the user is not yet in the list, add the user
• Once your user is in the list click Assign
• This brings you back to the Feedback Subject screen on the List tab. The name of the person who is to receive emails is now listed in the Supervisor field
• Click OK to save your changes.

When you return to the Feedback Subjects screen the name of the supervisor is listed against the subject.