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How can I show different content for different users?
QUESTION: Is it possible to create "user areas"? We would like our customer A to see all our general documentation plus articles specific to company A, customer B to see all general documentation...
16 Aug, 2019
How Can I Route a Approval email Based on the Category?
QUESTION: Is it possible to specify who receives 'Aprove Request' emails based on the category in which the submitted article is posted? ANSWER: Yes, you do this by assigning a supervisor for...
21 Apr, 2015
How Can I Route a Question Based on the Subject?
QUESTION: Is it possible to specify who receives 'Ask a Question' questions based on the question type? ANSWER: Yes, you do this by assigning a supervisor for the subject. To assign a...
2 Jul, 2015
How Can I Move KBPublisher to Another Server?
Moving KBPublisher to a new server is a relatively simple process, provided you copy all files and retain the same file structure. To do so you need to: Backup the database and copy it across...
26 Sep, 2013
How can I do a mass find and replace in articles?
You can write one-line find-and-replace statements in SQL. To find a string in a certain field and replace it with another string: UPDATE [table_name] SET [field_name] =...
19 Dec, 2010
How can I set KBPublisher to use SSL?
You can set KBPublisher to use secure socket layers (SSL) for the whole site or for key functions. SSL is a security measure that establishes an encrypted link between the server and the client...
8 Jan, 2024
How can I sort categories?
You must be in the Admin area. Under the Articles menu, open the Categories tab. Filter the list by selecting a category with child categories you want to reorder. Note: You can only re-order...
16 May, 2017
How can I downgrade to lower level license?
You can downgrade to a lower level license by paying the support price for the license. To downgrade to lower level license Login to your Client Area Go to My Licenses tab Select the license...
20 Jan, 2016
How Can I Sort Articles?
You must be in the Admin area. Under the Articles menu, open the Articles tab. Filter the list by selecting a category with articles you want to reorder, and then clicking the right arrow...
16 May, 2017
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